![]() Sign out from the Flow app and uninstall it from your phone.NOTE! This step is important, especially with iOS devices since new device pairing can't be done in the Flow app before the earlier connection has been removed from the Bluetooth device list. Remove your watch from the list of paired Bluetooth devices. On your phone, go to Settings > Bluetooth and make sure Bluetooth is set ON.Re-install Polar Flow app on your phone:.Turn Flight mode on and off in your watch: Settings > General settings > Flight mode.NOTE: Do NOT use your phone’s Bluetooth menu to pair the watch. Pair your watch again with the Flow app.On your watch go to Settings > General settings > Pair and sync > Paired devices.Go to Settings > Bluetooth, tap the “ i” icon to the right of your watch and choose Forget this Device. ![]() On your phone remove your watch from the list of paired Bluetooth devices as follows:.Unpair your watch with the phone, and pair it again:.You can also restart your watch by pressing and holding the OK button for 10 seconds. Press the OK button and then press OK again to confirm the restart. To restart your watch, go to Settings > General settings > About your watch > Restart your watch. Switch Bluetooth off and on from your phone.Continue with the steps if the sync fails. Try the following steps one at a time to fix the syncing problem. If you have completed all of the above steps but you are still having problems with the sync, please choose an option below (iOs or Android) to continue troubleshooting: In the Flow app, go to Devices and choose Grit X/Grit X Pro/Vantage M/Vantage M2/Vantage V/Vantage V2, and then return to the main menu. This way Flow app knows to connect to your watch. If you have several Flow app compatible Polar devices in use, make sure you have chosen Grit X/Grit X Pro/Vantage M/Vantage M2/Vantage V/Vantage V2 as the active device in the Flow app.On Android 6 and newer devices, location permission is needed to scan for Bluetooth devices. Make sure location is enabled for Polar Flow app in the phone's application settings.Flow app or FlowSync will tell you if there’s a firmware update available for your watch. Make sure the app and watch are both up to date: Check from Google Play that you’ve got the latest version of the app installed.Make sure Flow app is running on your phone and keep it at the foreground.Make sure that Bluetooth is turned on in your phone settings.Make sure the app and watch are both up to date: Check from the App store that you’ve got the latest version of the app installed.If your Polar Grit X/Grit X Pro/Pacer/Pacer Pro/Vantage M/Vantage M2/Vantage V/Vantage V2 fails to sync with the Polar Flow app, please go through the following checklist first: Syncing data between Grit X/Pacer/Vantage and Polar Flow app failsĪpplies to: Grit X, Grit X Pro, Pacer, Pacer Pro, Polar Flow app, Vantage M, Vantage M2, Vantage V, Vantage V2
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